NEWS

BMC to acquire Compuware

Combination brings mainframe to the mainstream as part of a modern IT infrastructure with a full-service solution integrating DevOps.

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NEWS

Paessler launches PRTG Node-REDConnector

Opens up a new dimension of monitoring for IoT environments.

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NEWS

Using AI to resolve IT support issues

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle time by over 200% using AI powered automation.

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NEWS

Delivering cloud business insights

Bizagi launches a wide range of platform enhancements to accelerate intelligence and integration in enterprise automation initiatives.

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NEWS

Spreadsheets still being used to track IT assets

Ivanti has released survey results highlighting the challenges faced by IT organisations when it comes to aligning their IT Service Management (ITSM) and IT Asset Management (ITAM) processes

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NEWS

A better end user experience for network analytics

ENA V18 delivers high-impact network management to IT groups, powered by Google Maps-based geolocation and enhanced application path tracking.

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The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...
Provides business intelligence and smart forecasting to reduce capital expenditure in AWS and...
Morpheus Data has been chosen as the multi-cloud management platform for a strategic EU-wide...
Solgari and Cognizant team up to streamline procurement and deployment of customer engagement...
With potential tariffs looming, the resilience of British exports is tested as key industries face...
ISM makes it easier for businesses to efficiently manage software-defined data centres.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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