Live successfully deploys TOA Technologies' SaaS field service management solution in just six months

Brasilian Telefónica's operating unit, Vivo, has successfully deployed TOA Technologies' field service management solution in just six months, record time for a global deployment of enterprise field service management technology.

Now I live has a sophisticated field service solution suite That Integrates With its critical back-end systems, Provides complete visibility of its mobile workforce - Both employees and contractors - and Creates an end-to-end customer appointment process. Currently, This tool supports 670 field technicians in the Data and Enterprise services divisions at Vivo.

As ACCELERATES Telefónica as its transformation to digital telco , the company has Embarked on an initiative to create a standard for all of its field operations around the world, choosing TOA Technologies to unify its mobile service Thousands of employees on one solution. In November 2013, just six months after the initiative started, Telefónica's Vivo Launched successfully TOA's solution and it is now fully deployed. Additionally, TOA's field service management tool was recently Launched in Telefónica Chile and is ready for deployment Widespread During the second half of this year. The rest of the country clubs where opera en Telefónica in Latin America are preparing to adopt the new operational model soon.

"The deployment of Global This, cloud-based tool to manage Telefónica's field technician workforce shows Telefónica's Commitment to its digital transformation. This is a pioneer project in the Operating Support Systems (OSS) area, and the focus has been on the quick Implementation and achievement of efficiency goals , "said Enrique Blanco, Global CTO, Telefónica, who added:" In fact, the project has That Telefónica been so successful will be using it as a benchmark for future best practices in SaaS deployments."

"The transformation of Telefónica OSS, With TOA Technologies' SaaS solution, is disruptive for two Reasons: first, using an SaaS for OSS Implementation Enables more Flexibility and quick deployments, and second, the SaaS delivery allowed us to manage the Implementation in each country with a common roadmap and set of processes. These two points are critical for Applying to Telefónica's scale OSS implementation, "says Juan Manuel Caro, OSS operation and global director in Telefónica.

"When you think acerca a company Vivo's size, You Might not expect its first SaaS deployment to be an application That is core so to its customer-facing business operations - and One That works so intimately With its network of key on-premises systems, including its CRM, BSS, OSS, ERP and resource allocation and planning tools, "said Markus Remark, senior vice president, customer operations at TOA Technologies. "But When Telefónica's overall team made a strategic Commitment to transform field service management, scale and speed Were essential - which is what led them to TOA and its solution suite."

"Getting to go-live just six months after kick-off is an achievement amaóing, Especially Considering the scope and nature of this project. I am also proud to say we delivered a single Flexible and scalable SaaS enterprise architecture virtually 'out-of-the-box.' This type of deployment requires meticulous planning, attention to detail, deep technical expertise and telecommunications industry and quite a bit of collaboration - not to mention a solution That excels technically as well as in its practical application, "said Remark.

Telefónica's transformation project, the first of its kind in the industry, has received recognition and Widespread Been Awarded "Best Use of Cloud Services by Telco" by telecoms.com.
Since TOA's solution was deployed in November 2013, Telefónica now Relies on the application to:
• Empower its mobile employees With the right information
• Foster collaboration Within field service operations
• Achieve visibility of all field activities
• Optimise the routing and scheduling of field resources
• Increase operational efficiencies
• Cultivate customer relationships through better communication and Personalised service

"Total Commitment, deep collaboration and mutual trust. These are the pillars of the partnership Telefónica and TOA Technologies. That Commitment, collaboration and trust provided the right foundation for Telefónica to initiate its first project to Standardise technology at a global level, and to launch That project successfully and ahead of schedule, "said Yuval Brisker, co-founder and CEO of TOA Technologies. "The deployment of TOA's solution at Vivo in Brazil, Telefónica's largest division, is the fulfillment of our promise. We Told That We Telefónica would execute beyond expectations, and we delivered. "