TeamViewer partners with Google Cloud

TeamViewer and Google Cloud partner to modernise retail and e-commerce processes through improved in-store order picking.

TeamViewer has formed a new partnership with Google Cloud to bring its augmented reality (AR) solutions to Google Cloud. Through this partnership, TeamViewer and Google Cloud are co-developing and co-marketing enterprise AR solutions built on Google Cloud to better serve customer needs. The first jointly developed solution ‘Assisted Order Picking’ is a hands-free order picking application that leverages Google Glass Enterprise Edition 2 smart glasses equipped with TeamViewer’s vision picking software from its Frontline suite, focusing on improving omnichannel fulfillment for grocery stores and retailers.

Carrie Tharp, VP Retail & Consumer at Google Cloud: “Shopping behavior has dramatically changed, especially in the current pandemic, and retailers are having to hire new associates while rethinking their picking and fulfillment processes. Retailers are looking for off-the-shelf technology they can implement today that will also prepare them for long term success as they develop new approaches to the modern store.”

“We are excited to introduce this first solution with Google Cloud as retailers and grocers struggle to adjust to omnichannel shopping trends. Our goal is to provide them the tools and technology to drive a higher level of service to their customers and to streamline their ever-changing business models,” says Alfredo Patron, executive vice president of business development at TeamViewer. “As a Google Cloud partner, we are now developing solutions to improve both the front and back-end of retail operations as a first step. In the very near future, we are looking to extend our partnership and apply this same technology stack to improve manufacturing, field service and supply chain processes within other industries.”

Connected to a retailers’ or grocers’ order fulfillment systems to update inventory in real-time, associates receive the information they need to fulfill the orders within the display of Google Glass. This heads-up display capability enables associates to use both hands to locate and pick the correct items, improving pick rates anywhere from 15-40 percent. At the same time, it provides new data insights to retailers servicing the increasing demand from customers for buy-online and pick-up in store (BOPIS) and same-day delivery options.

More than eight out of ten respondents (84%) in Kaleido Intelligence IoT survey, sponsored by Eseye, cited hardware design as the top challenge for initial IoT deployments.
VMware is empowering Centrica in its mission to help customers live sustainably, simply, and affordably by providing better visibility into the company’s cloud-native applications running on Amazon Web Services (AWS).
Red Box, the leading platform for voice capture, and EvaluAgent, the all-in-one quality and performance management platform, have joined forces to enable call centre managers to access high quality voice conversations and transform quality assurance (QA) processes through automation.
BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service management stack for BT Group.
This year's VMware State of Observability report notes an increase in organizations recognizing the business benefits modern observability can bring. Learn about that and other key findings.
New AI-ready infrastructure-as-a-service solution enables customers to deploy AI models and applications near critical data sets, addressing data localization and compliance challenges.
Juniper Networks has published the findings of a global research project that shows a big increase in enterprise artificial intelligence (AI) adoption over the last 12 months, which is yielding tangible benefits to organisations. However, a shortage of human talent still exists, and governance policies continue to lack in maturity – both of which are needed to responsibly manage AI’s growth when considering privacy issues, regulation compliance, hacking and AI terrorism.
Cisco has launched AppDynamics Cloud, a cloud-native observability platform for modern applications which are based on increasingly complex, distributed architectures and services. Designed for simplicity, usability, and intuitiveness, it empowers IT teams to deliver the exceptional digital experiences currently demanded by businesses, consumers and end users.