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Zendesk's AI-Powered revolution: enhancing customer experience
  • Published in AI

Discover how Zendesk's new AI-driven features are transforming customer service through advanced automation and analytics.

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NEWS
Zendesk acquires HyperArc to enhance AI-powered analytics

Zendesk extends its analytics capabilities by acquiring HyperArc, aiming to provide GenAI-powered insights to enhance customer intelligence.

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NEWS
Harnessing Agentic AI: balancing trust and collaboration for future success
  • Published in AI

Agentic AI offers vast economic potential, but trust and human collaboration are essential for effective deployment and scaling.

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NEWS
Addressing inequalities in AI access and training

The Adaptavist Group reveals workplace AI implementation is deepening inequalities, with discrepancies in access to AI tools and training affecting women's and lower earners' opportunities.

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The rise of AI in cybersecurity: insights from ISC2's 2025 Survey

AI adoption is transforming cybersecurity, reshaping roles, and influencing hiring, as highlighted...

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NEWS
Enhancing identity security with generative AI: Quest Software's strategic release

Quest Software's new AI enhancement cuts down investigation time and addresses rising identity...

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NEWS
Revolutionizing cyber readiness: Immersive's new AI-powered lab builder

Immersive unveils its AI-enabled Lab Builder to advance cybersecurity training by offering...

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AWS accelerates AI innovation with $100M investment

AWS expands its Generative AI Innovation Center to usher in the future of agentic AI, enabling...

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NEWS
Sinch AB innovates AI customer communications with Model Context Protocol

Sinch introduces the MCP, enhancing AI-driven communications across global customer interactions....

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NEWS
IFS appoints Kriti Sharma as CEO of IFS Nexus Black to lead Industrial AI innovation

IFS appoints Kriti Sharma as CEO of Nexus Black to spearhead innovative, agentic AI solutions for...

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NEWS
Filo Systems joins NetApp's Excellerator program

Filo Systems joins NetApp Excellerator to refine its AI-driven data compression solutions.

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NEWS
Perforce unveils AI-enabled testing breakthrough for global teams

Perforce Software transforms DevOps with AI-driven testing, eliminating maintenance and script...

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NEWS
Leveraging AI to elevate cybersecurity frameworks: the Okta-Palo Alto networks partnership

Okta and Palo Alto Networks integrate to enhance AI-powered cybersecurity, offering unified...

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NEWS
NETSCOUT's enhanced cyber intelligence with adaptive threat analytics

Discover NETSCOUT's Adaptive Threat Analytics, a vital addition to Omnis Cyber Intelligence to...

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NEWS
TigerGraph accelerates growth with strategic investment from Cuadrilla Capital

Amidst rising demand for AI solutions, TigerGraph secures investment to enhance its enterprise AI...

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Videos

From PSTN switch-off to MSP opportunity

Will Morey, Managing Director at Gamma, explains why PSTN migration is a scale problem for MSPs, not a technical one. He shows how structured journeys, partner support, and integrated platforms turn forced...

From MSP to MIP: The Rise of Agentic AI in the channel

In this interview, Eric Mink, VP of AI Adoption, shares how MSPs can turn AI curiosity into structured, billable services. He explores commercialisation strategies, vertical specialisation, and building...

Hyphen architects exciting digital infrastructure future with new CEO

Eva Diego, the new CEO of Hyphen, an international architectural practice working with many of the world’s leading brands and digital infrastructure developers, explains how global demand for critical...

“Paranoid” Security, AI Risks, and the Future of MSSPs

Martin Jakobsen, Founder and Director of Cybanetix, explains how his team takes a “paranoid” security approach, using AI, automation, and analyst training to proactively detect threats. He discusses why...

Expert Opinions

Rethinking the grid: data centres as energy allies

By Ciaran Flanagan, Vice President & Global Head of Data Centre Solutions & Services at Siemens.

Does Power Consumption Really Offset the Cost Gap Between Flash and HDD? Absolutely Not

By Gal Naor, CEO, StorONE.

How enterprises can deploy agentic AI workforces without data limitations

By Justin Borgman, CEO Starburst.

Why AI Agents stumble at the starting line and how to get them on their feet

By Kirsty Biddiscombe, EMEA Business Lead AI, ML & Data Analytics, NetApp.

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