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Digital Newsletter
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The Digitalisation World Video magazine contains the latest Zoom interviews with experts in the industry.
There’s an ongoing battle between digitalisation and the drive to consistently achieve the all-important human touch in customer service. Chatbots, automation and artificial intelligence are solving the woes of customer service teams — and customers — worldwide. Or so it would seem.
Read MoreBy Paul Whitelam, Senior Vice President, Global Marketing, ClickSoftware.
Read MoreFrom banking to the NHS, airlines to the MoD, the list of expensive IT project failure shows no sign of reducing. And while some of the failure is underpinned by fundamental project management error, in many cases it is a lack of effective consumer consultation during the process that...
Read MoreBy Sandra Bell, Head of Resilience, Sungard Availability Services.
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By Mike Guinan, Workstation Sales Lead, Dell UK.
Read MoreBy Neil Bramley, B2B Client Solutions Business Unit Director, Toshiba Northern Europe.
Read MoreIs disruption another buzzword soon to be outdated, or should businesses be paying attention to...
Read MoreBy John Spooner, Head of Data Science at SAS UK & Ireland.
Read MoreBy Nick Pike, VP UK and Ireland, OutSystems.
Read MoreBy Nick Sacke, Head of IoT and Products at Comms365.
Read MoreBy Neil Kinson, Chief of Staff, Redwood Software.
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