Digitalisation World

Digital experience monitoring extended to unified collaboration

Published in AIOps Digital Business

New integrations for Zscaler Digital Experience deliver deep insights into Microsoft Teams and Zoom to quickly identify and remediate app performance issues, provide enhanced Microsoft 365 support.

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Business leaders and employees disagree significantly on future of work

Published in Digital Business

79% of organisations believe employees prefer to work in an office – but just 39% of employees would prefer to work from an office full time.

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TeamViewer enables Virtual Branch for Erste Bank Oesterreich

Published in Digital Business

The Erste Bank Oesterrreich has implemented a new cutting-edge remote consultation service based on TeamViewer Engage, a secure and privacy-compliant solution for online customer interaction, offering a modern addition to existing contact options.

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The future of work remains hybrid

Published in Digital Business

Business leaders are comfortable with and believe there are many benefits to hybrid work; yet most organizations are not yet fully prepared to deliver a seamless hybrid work experience.

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Content Guru launches Workforce Management solution

Published in Digital Business

Leader in cloud contact centre and customer experience solutions, Content Guru, today announced the launch of its new integrated workforce management (WFM) solution, storm® WFMTM.

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