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Twilio has published the results of a global survey measuring the impact and outlook of the COVID-19 pandemic on businesses’ digital engagement strategies.
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While 95% of business leaders are comfortable with employees working remote, 69% said they were not completely prepared to support extensive remote work at the start of the COVID-19 outbreak.
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Changes in customers’ expectations, digital experiences, work, technology, and business resiliency will alter business permanently.
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Consumption of digital services will increase by 27 percent as UK consumers use lockdown to move to a digital-first mindset.
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Social responsibility, sustainability and purpose remain essential as consumers demand clearer commitments.
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Capgemini has been selected as the strategic technology partner for the Financial Services Compensation Scheme (FSCS). Under the five-year new agreement, Capgemini will work with FSCS to drive innovation through the adoption of digital, cloud and application technologies, a key part of its 2020 strategy.
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Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.
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