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Luminance updates legal-grade AI for enterprise contracts

Luminance's latest AI platform overhaul retains negotiation history, aiming to bridge a...

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Quest introduces KACE offerings

New KACE Systems Deployment Appliance (SDA) 7.0 provides broader scope of endpoint management...

Alteryx report highlights barriers and opportunities in AI adoption

AI adoption faces trust and data challenges despite rising investments, with only a quarter of...

Research finds IT support positively transformed by pandemic

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...

Auvik launches Partner Program

Tiered program offers resellers a streamlined, profitable experience through Auvik’s...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service