NEWS

Freshworks unveils AI Agent to improve the customer and employee experience

Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value, autonomously resolving 40%+ of beta users' tickets.

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NEWS

Report highlights the benefits of being an observability leader

Splunk has released The State of Observability 2024 report in collaboration with Enterprise Strategy Group (ESG).

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NEWS

Research uncovers root causes of AI and automation implementation delays

99.7% of organizations recognize AI's potential to overcome IT challenges and drive efficiency, but gap between interest and execution persists.

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NEWS

Qualys debuts Risk Operations Centre (ROC) in the Cloud

Qualys Enterprise TruRisk Management redefines cyber risk operations by unifying diverse security solutions for prioritisation and actionable remediation.

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NEWS

Opengear further simplifies IT management complexity

Opengear has introduced two new advanced offerings. These innovative solutions will simplify initial setup with zero-touch provisioning and ensure access to IT infrastructure. Opengear continues to be an IT industry leader by providing a highly secure and easy-to-use management solution that reinforces its commitment to supporting IT professionals around the globe.

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New survey reveals only 12% of today’s enterprises have fully transitioned to modern tools.
Reimagining employee experience, Nexthink empowers organizations to proactively optimize business...
New functionality for InsightEdge and XAP In-Memory Computing platforms helps free customers to...
Service Leadership has announced an expanded partnership with Sea-Level Operations, a leading...
One of Silicon V.alley’s most exciting technology companies invites Europe’s best software...
IT in “hyper-care” mode to meet unprecedented digital demand.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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