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IT Management + Service

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Why agentic AI’s next challenge is making systems work together

By Karthik SJ, General Manager of AI at LogicMonitor.

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VIDEO

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses Nexthink’s newly launched personal AI agent, powered by DEX data, which resolves common IT issues in seconds and delivers a 77% first-contact resolution rate.

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Autonomous buying is here: Preparing for the era of AI-powered commerce

By Fiona Reid, Director of International Business at Pattern

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Creating Pathways into Tech for Girls Means Starting Early

By Samantha Jennings, Head of Operations, Avella.

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VIDEO

Delivering sustainable decommissioning and circular economy outcomes

Rob Bolton, CEO at n2s Bioscope, explains how n2s has formed a new three-year partnership with NTT DATA to support Virgin Media O2 across all UK data centre sites, focusing on responsible decommissioning, resource recovery and circular economy integration. The contract will see over 40,000 IT assets sustainably processed - reducing waste, recovering critical materials, and help Virgin Media O2 achieve its energy efficiency and carbon reduction targets.

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WAN acceleration: when to romance your data

By Graham Jarvis, Freelance Lead Journalist - Business and Technology, Trudy Darwin Communications

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Dell Boomi underpins ENGIE’s journey to the connected business

Dell Boomi’s integration platform helping global energy company to become more agile in a rapidly...

Hybrid IT infrastructure is here to stay

With 88% of IT leaders re-evaluating cloud spending, on-premise infrastructure remains sticky as IT...

Enhancing security posture in a dynamic workplace

With evolving workspaces, Hexnode bolsters security strategies by integrating advanced compliance...

xtype launches 2026 ServiceNow Operations Survey

xtype unveils the 2026 State of ServiceNow Operations Survey at The ServiceNow World Forum, aiming...

Cloud cost management for Azure

Provides business intelligence and smart forecasting to reduce capital expenditure in AWS and...

Improving operational efficiency

Pega cloud-based solutions to enable single, consolidated platform for underwriting processes.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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