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Softline Group Northern Europe and HDI Group become the first two organizations certified.
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GoTo Resolve now includes free remote monitoring and management, advanced helpdesk functionality, and 60+ new features to deliver full IT service management capabilities in 2023.
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By Phil Fox, Principal Customer Success Advocate at Adaptavist.
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Pankaj Sharma, Schneider Electric's Global Executive Vice President, Secure Power Division, discusses the sustainability gap, with too many organisations talking up their environmental credentials, but failing to implement the necessary actions.
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By Colin Blumenthal, Vice President, IT Services, Sharp Europe.
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By Steve Wilcockson, Data Science Lead at KX.
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Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
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