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Ensono has launched Ensono Envision® Service Mapping, giving IT organizations insights into their...
AI-powered solution reduces repetitive, manual IT and HR support efforts to get work done more...
Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...
Hyland's new Knowledge Enrichment transforms unstructured content into AI-ready data, optimizing AI...
Cloudera's latest release brings private AI capabilities on-site, enhancing security and...
Disparate tools and a reliance on manual processes lead IT teams to waste nearly half (42%) of...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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