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Banco ABC Brasil has selected Informatica to modernise customer experience with a cloud-first strategy to drive agile innovation and business transformation. By deploying Informatica Intelligent Data Management Cloud™ (IDMC), Banco ABC Brasil aims to transform analytics capabilities, expedite the processing of loan applications and bring Digital Financial Services to its customers.
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Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns; rising to 72% in public sector organisations.
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Enhanced channel offerings increase visibility, streamline operations and help deliver world-class support through Park Place’s global service network.
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AlgoSec’s latest product release delivers automated application connectivity and security policy changes, deepens application visibility and discovery, and extends application risk analysis across multi-clouds and hybrid environments.
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Park Place Technologies has announced the asset acquisition of a new inventory and logistics management solution, NetSure+, developed by Charlotte, NC,-based SiteGrid. SiteGrid CEO Brett Ganey and his team of networking experts will join the Park Place family.
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Sumo Logic has joined the ServiceNow Service Graph Connector Program by integrating its Continuous Intelligence Platform™ for logs, metrics, traces and events with Service Graph, helping customers to quickly, easily, and reliably load third-party data into the system, enabling data quality, timeliness, and scalability.
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Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
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