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Organizations tackle the ERP Innovator’s Dilemma – ‘keeping the lights on’ budgets fall to...
Network disruptions cost UK businesses millions, prompting renewed focus on connectivity and...
Drata has introduced its Third-Party Risk Management (TPRM) offering, empowering customers to...
Software intelligence platform used to optimize pipeline conversion in real-time, increase bookings...
Managed services provider selects SolarWinds MSP for remote monitoring and support.
Contact centre leaders report empathy leads the way, hybrid models will be the future, and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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