Digitalisation World

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Asda continues its retail tech transformation for customers using ServiceNow

Deal will see the Now Platform implemented to support Asda’s 140,000-strong colleagues improve...

Enhancing security posture in a dynamic workplace

With evolving workspaces, Hexnode bolsters security strategies by integrating advanced compliance...

Industrial Digitalisation: What Stats Tell Us

The numbers are in, and they paint a picture of transformation at unprecedented scale. As MIT's...

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

Park Place Technologies acquires Storfirst Software

Park Place Technologies has strengthened its software portfolio with the purchase of...

Drata launches Third-Party Risk Management

Drata has introduced its Third-Party Risk Management (TPRM) offering, empowering customers to...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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